1. Introduction
Welcome to Black Market Canna Co LLC (“BMC Dispensary,” “Black Market Canna Co,” “we,” “us,” or “our”), a licensed adult-use cannabis dispensary located at 89 Main Street, Poughkeepsie, NY 12601.
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and the choices available to you when you visit our website, place an online order, arrange pickup or delivery, join our loyalty program, or use our services.
We aim to handle your personal information responsibly and in accordance with applicable New York State privacy and data security laws, including the New York SHIELD Act, and relevant requirements of the New York State Office of Cannabis Management (OCM).
2. Information We Collect
The information we collect depends on how you interact with our website and services.
A. Information You Provide
You may provide us with the following information:
- Your name, email address, and phone number.
- Age confirmation and information needed to verify your eligibility to purchase cannabis.
- Billing, pickup, and delivery details.
- Order information and purchase history.
- Loyalty program membership details, points, and reward redemption activity.
- Messages, questions, feedback, and other communications you send us.
- Your marketing preferences and promotional subscription choices.
B. Information Collected Automatically
When you visit our website or use our digital services, we may automatically collect certain technical and usage information, including:
- Your device type, browser, and operating system.
- Your IP address and approximate location.
- Pages you visit and actions you take on our website.
- Cookie and similar tracking technology data.
- Website traffic, usage patterns, and performance information.
We use this information to maintain our website, improve its performance, and make your shopping experience more convenient.
3. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential functions and understand how visitors use our services.
- Essential cookies: Help our website operate properly, including navigation, age verification, and shopping preferences.
- Analytics cookies: Help us understand website traffic, visitor activity, and overall performance.
- Marketing cookies: Where used and permitted, help us measure advertising campaigns and tailor marketing communications.
You can manage cookies through your browser settings and any cookie preference tools available on our website. Disabling certain cookies may affect some website features.
4. How We Use Your Information
We use the information we collect to operate our business and provide our services. This may include:
- Confirming age eligibility and meeting cannabis compliance requirements.
- Processing online orders and coordinating in-store purchases, pickup, and delivery.
- Managing customer accounts and loyalty rewards.
- Responding to questions and providing customer support.
- Sending order confirmations, receipts, and service-related notifications.
- Sending promotional emails or text messages when permitted and appropriately authorized.
- Improving our website, products, services, and customer experience.
- Detecting fraud, preventing unauthorized transactions, and protecting our systems.
- Meeting applicable legal, tax, licensing, and regulatory obligations.
5. BMC Rewards and Loyalty Program
If you join the BMC Rewards Program, we may collect the information needed to manage your membership, including your contact details, eligible purchases, points earned, and reward redemption history.
We use this information to maintain your account, track rewards, provide membership updates, and communicate benefits available to you.
Promotional communications are subject to applicable consent requirements. You can unsubscribe from marketing emails or opt out of promotional text messages by following the instructions provided in those messages.
6. Online Orders, Pickup, and Delivery
When you place an order through our website, mobile application, or an authorized ordering platform, we collect the information needed to process and fulfill your purchase.
Depending on your order, this may include your name, phone number, order details, delivery address, and information required for lawful age and identity verification.
We may share relevant information with authorized technology providers, payment processors, and delivery service providers when necessary to complete your order.
All cannabis purchases and deliveries are subject to applicable New York State laws and regulations, including age and identity verification requirements.
7. How We Share Your Information
We do not sell customer personal information for monetary compensation.
However, we may share information when necessary to operate our business, provide our services, or meet legal obligations. This may include sharing information with:
- Online ordering and point-of-sale providers.
- Loyalty program and customer communication platforms.
- Payment processing and delivery service providers.
- Website hosting, cybersecurity, and analytics providers.
- Government agencies and regulatory authorities when required by law.
- Professional advisers or other parties when reasonably necessary to protect our legal rights or meet lawful business obligations.
We expect our service providers to handle personal information responsibly and use it only for authorized purposes, subject to their applicable agreements and legal obligations.
8. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
Our security practices are intended to support applicable data protection requirements, including those under the New York SHIELD Act.
Although we take appropriate steps to protect your information, no website, electronic transmission, or storage system can be guaranteed completely secure.
9. Your Privacy Choices and Rights
Depending on applicable law and the circumstances of your request, you may contact us to:
- Ask about the personal information we maintain about you.
- Request corrections to inaccurate information.
- Request deletion of personal information where legally permitted.
- Update your BMC Rewards membership details.
- Unsubscribe from promotional emails or opt out of promotional text messages.
- Ask questions or raise concerns about our privacy practices.
We may need to verify your identity before responding to certain requests. Some information may need to be retained to meet cannabis regulatory, financial, tax, or other legal requirements.
To submit a privacy request or ask a question, email contact@blackmarketcanna.co.
10. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to provide our services, manage customer accounts, fulfill business needs, resolve disputes, protect our operations, and comply with applicable legal and regulatory requirements.
When information is no longer needed, we take appropriate steps to delete it, de-identify it, or securely dispose of it, as applicable.
11. Age Restrictions — Adults 21 and Older
Black Market Canna Co operates exclusively for adults aged 21 and older. Our website, cannabis ordering services, and promotional communications are intended for individuals who meet this age requirement.
We do not knowingly collect personal information from individuals under 21. If we become aware that such information has been collected, we will take appropriate steps in accordance with applicable law.
12. Third-Party Websites and Applications
Our website may link to third-party services, including online ordering platforms, social media websites, Weedmaps, and mobile applications.
These third parties may have their own privacy policies and data handling practices. We do not control their privacy practices, so we encourage you to review their policies before providing personal information directly to them.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, privacy practices, or applicable laws and regulations.
Whenever we make changes, we will post the updated policy on our website and revise the effective date where appropriate.
Your continued use of our services after an update will be subject to the revised policy to the extent permitted by applicable law.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact our team using the details below.
We appreciate your trust in Black Market Canna Co and are committed to handling your information responsibly.
